FAQs

It is not mandatory for you to have an account. You can do a guest checkout as well, but we recommend that you create an account to make it easier to place future orders.

By creating an account and saving your information, you will be able to:

• Check out faster
• Review past order details
• Reorder products conveniently
• Be informed about new arrivals and promotions
• To create an account you must have a valid email address and a phone number.

If you’d like to create an account now and enjoy these benefits, please Click Here.

Placing an order for any product on our website is quick and simple. As you browse through our website, select the item you would like to purchase, click on quick view or the product. Select the variant that you wish to purchase, enter the desired quantity and add product to your shopping bag.
Checkout: When you’re done shopping, click “Checkout” to place your order. All of the items in your shopping bag appear in your order summary during checkout. As part of the checkout process, you will be asked to provide your billing and shipping address.

You can verify your order details before confirming your order. You will be redirected to a third party payment gateway, where you provide your payment details. Once the order process is complete, you will receive an email at your registered ID confirming the order and the shipment.

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts myaistra.com encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. All Credit/Debit card details remain confidential and private.

We offer multiple methods to make payments for your order. You can pay online using a Credit or a Debit Card, or Net Banking. We accept Mastercard, VISA and American Express.
You would be routed to our trusted payment gateway partner where you would have to enter your account number and/or your CVV number and 3D Secure PIN. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts myaistra.com encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. All Credit/Debit card details remain confidential and private.

Sorry, Cash on Delivery service is currently unavailable.

You can also mail us for cancellation at info@myaistra.com or call on +91 7498 244844. Please note that an order can only be cancelled if it has not been dispatched from our end.

To help find the product you are looking for and navigate our website better, we have provided several helpful category listings. If you are looking for a specific product and know the name, try product search or browse by brand name.

If a product is out of stock, you can notify us of your intention to purchase it by writing to us at info@myaistra.com. We will send information to your email address immediately upon receipt of stock.

We thoroughly check all dispatches before shipping to ensure they match your order exactly. If however, in the rare case that you have received an item in error, we apologize for the inconvenience. Please return the item to us and we will arrange for the appropriate replacement free of charge.

This should not happen. But, please take a picture and email us immediately, and we will help you.

Absolutely no. There are no extra taxes or hidden costs. The price mentioned on the website on the order confirmation page is what you have to pay and is the final price. Our prices are inclusive of ALL taxes.

We ship our products via courier partners within India and your order will be delivery to the ‘shipping address’ mentioned while placing the order. Delivery charges maybe applicable and will be shown before the order is placed.

Most orders confirmed before 12:00pm will be shipped out of our warehouse on the same day. After 12pm, the orders are shipped on the next working day.

For orders within Mumbai/Navi Mumbai/Thane, the delivery happens within the next 2-4 working days (incase of Free shipping). Delivery time for other areas will vary from 3-10 working days (incase of Free shipping) depending on your location. Incase of public holidays, the delivery might get delayed.
You will receive a message once the order is confirmed and when the items are shipped. Tracking details will be shared after the order is shipped.

Click on the ‘Track your Order’ link on the top bar of our site and enter the order ID received in the Shipping Confirmation email sent to you. You will automatically receive direct courier tracking details via email and sms after the order is shipped.

If it’s not been 2 business days from date of order, we request patience.  If it’s been more than 2 business days, do send us a mail to: info@myaistra.com or message/whatsapp us at 7498244844 and we shall update you.

You can call us / email us and if your order is not shipped out yet then we will help you out. If the order is already shipped, we’ll try our best to change the address but it’s also dependent on the courier partner’s response. However, we’re always here to help is anyway possible.