Privacy policy

PERSONAL INFORMATION & YOUR PRIVACY

1. Introduction

1.1 This Privacy Policy has been put in place by Aistra, “the site” or “we” in order to uphold user (“you”, “your”, “yourself”) privacy and to establish transparency.

1.2 The Privacy Policy complies with the provisions of applicable laws and is subject to change at the discretion of the site without notice. Users are advised to periodically review the Privacy Policy for potential updates.

1.3 The term “user” pertains to anyone accessing Aistra’s website. By accessing the website, users acknowledge reading the Privacy Policy and explicitly consenting to the collection and use of information by us.

2. Information collected

2.1 Relevant information is collected in various ways, including but not limited to:

  1. Personal details (name, email address, phone number, address, contact number, or any other information shared by you in an interaction with us via any channel

  2. Data from Social media

  3. Financial information (bank/card details or any other

  4. Records of your correspondence with us via any channel

  5. Details of your visit to our website, including IP Address

3. Information Usage

3.1 The information provided by you shall be used for but is not limited to, the following purposes:

  1. Facilitate your use of the website

  2. Process your donations or other contributions seamlessly

  3. Provide support by responding to your queries, addressing requests, and providing information

  4. Notify the user of upcoming events/updates

  5. Inform the user of changes in the website's terms and policies

  6. Conduct internal reviews and use the findings to improve the website

  7. Ensure compliance with legal requirements as stipulated by the laws of India

4. Rights of the user

4.1 You have the right to access, edit, add to or update the personal information you have shared

4.2 You acknowledge and agree that some of the information shared cannot be edited or deleted once shared

4.3 We are not responsible for the authenticity of the information provided by you

5. How we use cookies

  1. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

  2. We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

  3. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

  4. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Controlling your personal information

  1. You may choose to restrict the collection or use of your personal information if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@myaistra.com

  2. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  3. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  4. We will observe applicable data protection laws and will not use information that does or can be used to personally identify you (“Personal Data”) other than as set out in our Privacy Policy (“Privacy Policy”). By submitting your Personal Data in relation to your order, you consent to such Personal Data being processed to fulfill your order and in accordance with such Privacy Policy.

7. In relation to security of orders that you place with us

Our secure-server software encrypts all your Personal Data including credit or debit card number and name and address. This means that the characters that you enter are converted into pieces of code that are then securely transmitted over the Internet.

Contact Us

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at: info@myaistra.com

Last Updated: 19th July 2025