Shipping policy

 

This Shipping Policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019, and other applicable laws in India. By placing an order on myaistra.com, you agree to the terms set out below.

1. Shipping Coverage

Aistra currently offers shipping services only within India.

2. Shipping Charges

All domestic orders are eligible for free standard shipping through registered and reliable courier service providers.

3. Order Processing and Dispatch

  1. Orders are typically processed and handed over to our courier partners within 1 (one) to 7 (seven) business days from the date of successful payment and order confirmation.

  2. In certain cases, dispatch timelines may vary based on product availability or high order volumes. Customers will be informed of any delay beyond the standard dispatch window.

4. Delivery Timelines

  1. Delivery timelines vary based on the shipping location and the policies of the respective courier partner.

  2. While Aistra ensures timely dispatch, the company is not liable for delays caused by courier services, weather conditions, or other events beyond our reasonable control.

  3. Estimated delivery dates are provided for convenience and are not guaranteed.

5. Delivery Address

  1. Orders will be delivered to the address specified by the customer at the time of placing the order. Please ensure that the information provided is accurate and complete.

  2. Aistra will not be responsible for failed deliveries due to incorrect or incomplete shipping details.

6. Confirmation and Communication

  1. Once your order is shipped, you will receive a shipping confirmation email with tracking details at your registered email address.

  2. It is the customer’s responsibility to ensure that a valid and functional email ID is provided at the time of registration.

7. Non-Delivery and RTO (Return to Origin)

  1. In case a shipment is undelivered due to customer unavailability, incorrect address, or refusal to accept the parcel, the shipment may be returned to the sender.

  2. Any reshipment of the returned parcel may be chargeable at the discretion of Aistra.

8. Customer Support

If you face any issues with order tracking, delivery, or shipment status, please contact our customer support team via the Contact Us section on the website or email us at info@myaistra.com.

Disclaimer:

Aistra reserves the right to update or modify this Shipping Policy at any time without prior notice. The updated policy will be effective once posted on the website.

 
Last Updated: 19th July 2025